Terms & Conditions

  Dunstan Baby Language resources are viewable in your account for a year from the date of purchase, with the exception of the Professional Accreditation, which is a lifetime purchase. After that period of time, the course expires and will no longer be viewable in your account. Refunds: All of our resources are designed to empower you with the tools you need to foster developmentally appropriate, healthy connections with your baby. If you feel that our resources did not provide you with the tools to meet the resource-specific goals below, we will be happy to issue you a refund within 30 days of your purchase. Be prepared to forward your payment receipt and any other materials required by our support team. Please email us directly from your email account so that you can retain a record of your refund request. Refund requests must be emailed to priscilla@dunstanbaby.com and not messaged via any of the Dunstan Baby social channels. Refund requests submitted via Instagram or any other social platform will not be processed. We will not provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable, and you are responsible for full payment of the fees for the program regardless if you complete the program. All phone consults are non-refundable. We cannot provide refunds on gift cards. In the case of a duplicate purchase, please contact us at priscilla@dunstanbaby.com to apply the value of the gift card toward other resources. Chargebacks: You agree to make every attempt to request a refund prior to attempting a chargeback or to dispute the charges with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all of our materials afforded to you in exchange for your original purchase of our Resource(s). We reserve the right to present proof of your access and these Terms to the financial institution investigating the dispute. Sharing Resources:  Our resources are intended for use in a single household within the year that you have access to each of our resources. You are encouraged to share your login and password with your partner, and other carers such as grandparents. Each login may access the course from up to 5 devices. However, anyone found to be sharing Dunstan Baby resources outside of the family unit, or selling login information or downloadable materials will have access to all course materials immediately revoked and will forfeit the 30-day money-back guarantee. Phone Consult No Shows: Your  Consultant will make 3 attempts to contact you via zoom or google hangouts you specify. If you do not answer after the 3rd attempt, your appointment will be canceled as a No Show. You acknowledge that if you are a No Show, you will only be eligible to be refunded 50% of the cost of your paid consult. If you are a No Show for a prepaid phone consult, your prepaid consult will be marked as used, and you will be required to purchase a phone consult if you would like one in the future. Not for Medical Use: You acknowledge and agree that the Products and Services are not intended for or certified for medical use. Dunstan Baby Language makes no warranty or representation that the use of the Products or Services (with or without any third-party product or service) or the information provided to you by our Services or any Content found on the Services constitutes medical treatment or medical advice. Dunstan Baby Language customer care and support contacts cannot be considered a medical resource. If you have an emergency or a medical concern, it is your responsibility to seek medical assistance. You agree to consult your pediatrician and follow the guidelines set forth by the American Association of Pediatrics before purchasing or beginning any of our online courses or resources. The 5 sounds Neh, Eh, Eairh, Owh, Heh are copyright 1998-2021 © Dunstan Baby Pty Ltd. All rights reserved. Dunstan Baby Language is a registered trademark. US patent application 11/477,487.  Upon purchase, you agree to the Dunstan Baby Terms and Conditions.