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Here are some of the more frequently asked questions we receive. If after reviewing the FAQs you still have a question please contact us. Questions on the Language
Questions on Ordering/Delivery Do babies really use language? Babies use sound and gestures to communicate their basic needs. These sounds are not random. They are produced by their body in response to a physical need. If these needs are not met or are ignored, cries may become louder and babies become more upset. These sounds or 'words' form the basis of what we have called the Dunstan Baby Language. Is the Dunstan Baby Language difficult to learn? Not at all, this is not like trying to learn a foreign language. Once you have tuned your ear and are familiar with the sounds your baby makes, you will begin to understand your infant's cries. The Dunstan Baby Language is simply about knowing what to listen for within your baby's sounds and cries to determine what they need, so that you are able to respond appropriately. Will this System help my baby sleep better? When your infant is happy and content you will find they will sleep better. Settling a tired baby is much easier than a baby who is wide awake or one that has become over tired. By understanding the sounds and acting when your baby is 'saying' the tired word, you will be able to settle them faster and establish a routine more easily. Will my baby doesn't make all the sounds everyday? Remember that your baby is expressing its needs through sound, so you will only hear those 'words' of the needs that are to be met. You will therefore find that those 'words' that indicate what your baby requires will be the ones that occur more frequently, i.e. if sleeping is an issue then the sleep word will occur more often. Does the Dunstan Baby Language work for babies older than 3 months? Research has shown that the Dunstan System is most successful for babies between birth and three months. This is because the System is based on reflexes, and these reflexes 'switch off' at around this stage. Some babies however, will continue to say some of the 'words' past three months of age. Are the settling techniques shown the ones I should use? The settling techniques on the DVDs are some of the more popular ones used. They are included to give you some idea of what to do once you have recognized your baby's need. Always do what you feel is best for your baby. If you are having difficulties or need more help with settling techniques please consult a professional. I'm from a non-English speaking background; will the Dunstan Baby Language work for my baby? The Dunstan Baby Language is a universal system of communication that is based on reflexes. It is innate rather than learned. So in the same way a laugh, sneeze or hiccup is a sound shared by us all, the sounds your baby makes are also universal and not dependent on a specific culture, accent or race. As such it has none of the problems typically associated with learning an adult language. Can fathers learn it too? Does the System work with premature babies? Our research to date has not included preterm babies however, we continually receive feedback from mothers of preterm infants reporting the Dunstan Baby Language DVD to be an enormous benefit with their child. What is the process after ordering and how long will my delivery take? After placing your order, an email confirmation will be sent to your email address. Your order will then be processed and shipped within 48hours (excluding weekends). If you don't receive an email please check your spam filters before contacting us. Once your order has been processed it will be sent via your nominated delivery method. USA Orders will be delivered in 7-14 business days via Federal Express Smart Post for regular shipping. This includes Alaska, Hawaii, Puerto Rico, and Military and APO/FPO destinations (which are shipped USPS Priority 1st Class). Rush deliveries are sent by USPS Priority 1st Class and normally arrive in 2-3 buisness days from date of process. Canadian Orders are delivered in 14-21 business days, from date of process, via XPO for regular delivery and 2-4 business days via XPO Rush Delivery service. Will there be any customs/brokerage fees due? Please note that for Canadian orders, XPO Regular Service includes all customs/regulations fees. XPO Rush DOES NOT. Those customers who opt for rush service will be expected to pay customs/brokerage fees and GST upon delivery. There are no customs/brokerage fees for US deliveries. How can I find out if my order has been processed and shipped? If you don't receive an email confirmation within 24 hours of placing your order, please check your spam filters or junk mailin case your server filters incoming email, before contacting us. When contacting us about an order please include your full name, billing/shipping address and phone number and the name and address we are shipping to if different from your billing address. I didn't receive an email confirmation of my order - what should I do? When you place an order through our store, a confirmation e-mail is automatically sent to the e-mail address you supply. If you don't receive an email confirmation within 24 hours of placing your order, please check your spam filters or junk mail in case your server filters incoming email, before contacting us. What is your policy on returns/refunds? The Dunstan Baby Language System may be returned within 30 days from date of purchase for a full refund of the purchase price and any applicable sales tax (less shipping and handling). To insure proper handling, all returns require written authorization from Dunstan Baby USA. To request return authorization please contact us via email at hello.usa@dunstanbaby.com. Please include the customer order number, your name, shipping address, daytime phone number, and reason for the return request. You will receive written instructions via email reply from Dunstan Baby USA. Thank you. Money Back Guarantee: We know that you will be happy with your purchase but if for any reason you are not completely satisfied, we offer a 30-day money back guarantee (less shipping and handling). Please see above for refunds/returns procedure. |
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